Customer Service Counter – Coordinator job at Hapag-Lloyd

JOB DETAILS:
Job Purpose:
• To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.

Job Responsibilities:
• Handle customs activities, included but not limited to export / import manifests, in-bond handling
• OBL issuance and acceptance
• Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers
• Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers

• Be proactive in responding to daily emails and calls Receipting CBD cheques
• Filling Delivery order and Export documents
• Handling Customer requests-over the counter
• Follow standard processes and new requirements as communicated by management

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