JOB DETAILS:
Role Purpose
The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Uganda by delivering high-quality customer service and sales targets in line with corporate standards and policies.
The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).
Main accountabilities but not limited to the following:
• Provide a consistent and positive customer experience in line with the British Council Customer Service Strategy and relevant corporate standards and policies.
• Be accountable for agreed individual income and conversion targets every month.
• Coordinate with other Exams team…
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