JOB DETAILS:
Candidate Profile
• Minimum of a Bachelors’ degree in a Business, Marketing related field.
• Minimum of four(4) years’ practical experience in managing clients/customers.
• Previous sales experience and an organized approach to work.
• Strong interpersonal skills and ability to build rapport with customers
• Ability to drive client focused outcomes
• Strong communication skills and IT know-how.
Main Objective
• The Customer Relations Supervisor is responsible for building and maintaining good relationships with clients/customers and addressing customer concerns.
Roles and Responsibilities
• Set clear objectives and deploy strategies focused on customer relationship management.
• Take lead in implementing the company’s customer commitments, i.e. responsiveness, availability, customers voice etc.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Develop and implement a robust process of meeting the ever-changing expectations of the customers.
• Take ownership of customers issues/complaints and follow issues…
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