JOB DETAILS:
Job Summary:
The Customer Relations Officer is responsible for managing and nurturing relationships with clients. This role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a solid understanding of the automotive industry, particularly lubricants, spare parts, and oils.
Key Responsibilities:
• Customer Interaction: Serve as the primary point of contact for customers, handling inquiries. Provide detailed information on products, services, and promotions. Build and maintain strong, long-lasting customer relationships.
• Order Management: Process customer orders accurately and efficiently. Coordinate with the logistics team to ensure timely delivery of products. Monitor order status and communicate updates to customers.
• Complaint Resolution: Investigate and resolve customer complaints promptly and professionally. Liaise…
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