JOB DETAILS:
The Customer Call Executive – Digital Call Centre will report to the Manager Customer Experience.
Main purpose of the job:
He/she will be responsible for managing the digital Call Centre in relation to customer service i.e. answering incoming calls from customers in regard to our products, inquiries, offers, quotes, returns, troubleshoot problems, provide information / feedback and escalate issues if necessary.
Specific responsibilities include:
• Attending customer queries on all the available company digital platforms.
• Cross-sell company’s products to clients and enhance / protect the reputation of the company at all times.
• Resolving customer complaints reported through various channels, ensuring their resolution in accordance with consumer protection guidelines.
• Undertake customer research through documenting customer feedback and administering digital research tools.
• To support the Marketing and Digital team to plan and produce content across Pride’s owned…
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