JOB DETAILS:
Job Summary:
Smart Applications International (Uganda) Ltd has strategically diversified to providing a robust Healthcare Facility Information Management system in line with our purpose of creating a healthy society of people through easy, fast and secure access to healthcare services.
The role significantly impacts Smart’s customer experience, requiring enthusiasm, dedication, and passion for Smart’s solutions, serving as an exemplary figure for customers and colleagues alike. The officer must meticulously handle daily duties, correspondence, and service-related issues, responding effectively to all.
Key Responsibilities and Accountabilities:
• Manage and resolve all customers inquiries effectively, professionally, and satisfactory in line with Smart’s brand
• To listen to all our stakeholders actively and empathetically as well as follow up customer enquiries on calls or emails where necessary.
• To humanize our customer experience…
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