JOB DETAILS:
Some of the Key Specific Duties include:
• Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
• Maintaining Watu Credit Ltd customer service standards in serving the Company’s existing customers as well as in attracting new customers and expanding customer base.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges. Referring customers to appropriate Watu Credit services and representatives.
• Resolving product or service problems by clarifying the customer&# complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying customer…
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