JOB DETAILS:
About the Company:
GOGO Electric is a Ugandan social innovation company that has developed an intelligent energy storage system for productive use.
We assemble Lithium-ion batteries and are committed to advancing environmentally friendly transportation and lowering carbon emissions through our battery swap station technology. Our company aims to make electric motorbikes a practical and affordable mode of transportation for everyone.
Job Purpose:
In the role of Customer Care Manager, you will play a pivotal role in defining and executing our customer care strategy. This includes assessing the current state of our customer care processes, providing strategic recommendations, and implementing systems to enhance the customer experience. You will take ownership from the investigation phase through to the execution and management of the customer care process.
In this role, you will develop and implement tools, train staff, and establish KPIs to ensure smooth operations. Once the system is…
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