JOB DETAILS:
Job opportunity at Daks Toyota.
Title; Customer Call Back.
Job overview:
He or she will be responsible for managing customer inquiries and feedback post-service. This role plays a vital role in ensuring customer satisfaction by addressing concerns, providing follow-up information, and resolving any issues that may arise.
Responsibilities:
1. Handle Customer Inquiries: Receive and respond to customer inquiries received via phone calls, emails, or social media platforms. Provide prompt and accurate information regarding repairs, warranty, service procedures, or other related topics.
2. Address Customer Concerns: Listen attentively to customer complaints or concerns, acknowledge their feedback, and address them effectively in a respectful and empathetic manner. Offer appropriate solutions or escalate issues to relevant team members if necessary.
3. Coordinate with Service Technicians: Collaborate with the service technicians to obtain accurate…
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