JOB DETAILS:
Job Purpose
To support the Relationship Manager in day-to-day management of an assigned portfolio and provide analysis on key assigned Liability relationships.
Direct, Control and coordinate all banking, and operations associated with the assigned portfolio of accounts with the intention of monitoring acceptable risk and maximizing bank’s return from each clients.
Responsibilities
Relationship Management
• Manage the portfolio in liaison with the Relationship Manager and in their absence, assume full responsibility of the assigned
• Maintenance of an effective client Call program, carrying out clients visits and compiling a call report.
• Run with a customer experience initiative to build customer loyalty and upselling of KCB products and services to the allocated portfolio
• Attend to queries/routine correspondence emanating from internal and external
• Providing an interface between the Bank, existing and prospective customers in order to maintain good customer relations, and meet customer needs…
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