JOB DETAILS:
Job Purpose
To promptly and attentively receive or initiate Customer interactions (including and not limited to inbound phone, e-mail calls, social media and Web chat) in a way that assures the Customer of the Banks commitment to their feedback resulting in confidence and assurance in the Customer that we will act (if the issue needs escalation) or resolve immediately (if possible).
Key Responsibilities:
• To be available and able to respond in a prompt, friendly, supportive helpful and timely manner to all customers who contact KCB (via telephone, email, web, or written communication, etc)
• Provide customers with fast, accurate, relevant and useful information regarding all aspects of the KCB Group Products and Services in line with the Customers feedback.
• Ensure that all customer queries, problems and complaints are fully resolved within the team as a ‘One Stop Shop’ service.
• Actively present the customer…
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