Contact Center Apprentice job at Absa Bank

JOB DETAILS:
Job Summary
To provide excellent service to all customers through provision of product information, real time resolution of customer queries, complaints, handling and identification of customer needs through leads generation.

General Working Conditions/Inherent Requirements
• Frequent visual, listening concentration, telephone & computer usage
• The job involves shift work where all advisors maybe required to work in varying shifts (24/7) on rotational basis to a maximum of 48Hours per week in any cycle of shifts scheduled.

• Will be required to conform to schedule adjustments based on business needs.

• Observe requirements and obligations under the workplace health and safety practices.

Job Description
KEY ACCOUNTABILITIES
Inbound Calling:
• Own the resolution of customer queries by responding to their requests at the first instance using all the bank’s systems available.
• Log all calls received on the query management system (BOC) indicating customer and query details…

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