JOB DETAILS:
Job purpose
Community Service Assistant – Call Desk position is primarily an office based position which plays an important role as an interface between Safe Water with local community leaders and elected dispenser promoters in delivering the chlorine dispenser safe water intervention to the rural communities.
Key Duties and responsibilities:
• Make calls to the community elected promoters to collate information about dispenser maintenance issues, chlorine refilling, and community issues regarding the dispenser use and water treatment
• Make calls to secure field teams appointments for community meetings/trainings, community leaders meetings and/or field visits
• Maintaining a database of promoter contacts, promoter calls feedback and issues raised
• Ensuring that all calls and issues are logged on the issue tracker on PROGMIS.
• Maintaining a well-organized hard data and…
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