JOB DETAILS:
The Role Responsibilities
Strategy
• Grow customer Digital Adoption penetration and Usage.
• To mirror Relationship managers as per assigned portfolio.
Business
• Ensure the on boarding of customers is happening seamlessly through service calls.
• To champion and maintain an ongoing relationship with customers, motivating the team to provide exceptional service and ensuring positive customer experience within the Centre.
• To mirror Relationship managers as per assigned portfolio.
• Cross-Sell Bank’s products and provide sales leads / referrals.
• Ensure client sign up of CIP forms.
Processes
• Ensure issuance of Visa infinite card and penetration.
• Interact with customers individually to respond to service requirements, address queries on the different products and services and advice customers accordingly.
• Customer Complaint management (CEMS) – end to end.
•…
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