JOB DETAILS:
JOB PURPOSE:
Reporting to the Manager Claims, the role holder will be responsible for processing insurance claims across the Bank, with a focus on enhanced claims recovery for improved customer experience and satisfaction.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
• Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.
• Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.
• Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.
• Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.
• Regular updates to customers and relationship managers…
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