Banking jobs in Uganda

JOB DETAILS:KEY RESPONSIBILITIES:Operational efficiency:• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.• Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch. • Ensure adherence to approval limits for processed transactions.Service quality:• To offer seamless customer satisfaction …

JOB DETAILS:Reports to: Manager, Products, Innovation & Transactional BankingDepartment: BusinessJob Summary: Responsible for enrollment, marketing of bank products, ensuring the bank’s product offering is fully utilized by the target market. Key Responsibilities:• Accountable for effective conversion of CBU customers on all products and channels.• Drive uptake and utilization as per banks strategy and budget.• Monitor performance of the bank’s products …

JOB DETAILS:Reports to: Head of Marketing, Communications & Public RelationsDepartment: Marketing DepartmentJob Summary: Responsible for managing the entire customer service function across the Bank, ensuring high quality and effective end-to-end customer experience Key Responsibilities:• Manage key customer service processes, including customer interaction models, complaint management, and performance metrics.• Benchmark best practices to enhance customer satisfaction and loyalty.• Oversee compliance with regulatory …

JOB DETAILS:Job PurposeTo support the Relationship Manager in day-to-day management of an assigned portfolio and provide analysis on key assigned Liability relationships.Direct, Control and coordinate all banking, and operations associated with the assigned portfolio of accounts with the intention of monitoring acceptable risk and maximizing bank’s return from each clients. ResponsibilitiesRelationship Management• Manage the portfolio in liaison with the Relationship …

JOB DETAILS:Job PurposeThe job holder will be responsible for growing/optimizing business levels transacted with local , regional, continental & international NGOs as well as faith based organizations, professional firms such as legal firms, audit firms & associations.The job holder will be the Bank’s Chief Advisor on any developments occurring within their space which might impact the Bank’s strategy, business and …

JOB DETAILS:Job Purpose:The role will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution.Ensure compliance with laid down policies and procedures. Key Responsibility:Operational efficiency:• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.• Ensure effective and timely resolution of all operational audit issues …

JOB DETAILS:Job PurposeThe role will be responsible for deputizing the MSQC, through supporting the branch’s customer satisfaction agenda through providing operational efficiency in accuracy of transactions and maintenance of agreed transaction TAT whilst in compliance with laid down policies and procedures. Key Responsibilities:Operational efficiency:• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including …

JOB DETAILS:Job PurposeTo promptly and attentively receive or initiate Customer interactions (including and not limited to inbound phone, e-mail calls, social media and Web chat) in a way that assures the Customer of the Banks commitment to their feedback resulting in confidence and assurance in the Customer that we will act (if the issue needs escalation) or resolve immediately (if …

JOB DETAILS:JOB PURPOSE: Reporting to the Core Banking Systems Manager, the role holder will be responsible for designing, installing, administering, and optimizing company databases, database management systems and related components to achieve high performance of the various business applications and achieve specified server uptime. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures …

JOB DETAILS:JOB PURPOSE: Reporting to the Regional Manager, the role holder will be responsible for growing the assets and liabilities business of the Branch, as per defined budgets and managing costs to maximize the profitability of the Branch while handling and overseeing all operational and human resource aspects of the branch.LOCATION: All Regions KEY ACCOUNTABILITIES:• Drive assets and liabilities growth …