Banking jobs in Uganda

JOB DETAILS:To efficiently manage customer onboarding processes and handle inbound calls and VIP hotline requests professionally. The role involves addressing customer inquiries and requests from all bank channels, ensuring timely escalation and follow-up as needed. The Contact Centre Officer will uphold quality customer service standards and ensure compliance with established service protocols while contributing to the overall effectiveness of the …

JOB DETAILS:JOB PURPOSE: The role holder is responsible for managing Agriculture relationships within commercial segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and grow the existing business through deeper penetration into their existing business requirements. KEY ACCOUNTABILITIES:• Provide superior relationship management …

JOB DETAILS: Job Description• Manage all forms of cash operations as well as resources at the regional cash centre.• Assess and understand the risks associated with handling and movement of cash and maintain an effective system of controls in order to reduce the overall exposure and thereby minimize risk. • Oversee the implementation & adherence of branch cash holdings and …

JOB DETAILS:Job Purpose (also called job summary) Describe in summary the objective why this job exists: Oversee the day-to-day operations and management of the bank’s IT infrastructure and services to ensure the availability, scalability, and reliability of ICT systems to meet business requirements and service level agreements (SLAs). Responsibilities /Key Deliverables• Ensure the availability, scalability, and reliability of ICT systems to …

JOB DETAILS:To reconcile suspense accounts or match entries / records across accounts / records and take required action that will achieve an outcome where “open” / unmatched items are correctly resolved and reported on in the general ledger within defined turnaround times (TATs).To contribute to the process of improving, automating, digitizing and/or eliminating reconciliations.This role requires an understanding of accounting, …

JOB DETAILS:To handle all telephonic, email and fax queries relating to merchant statements (e.g., paid or unpaid invoices / debtor age analysis), merchant remittances and general merchant enquiries (e.g., updates merchant banking details, etc.) for payments received.To check, verify and capture payment instructions received from the different business operations teams (e.g. TMU, Loans Admin, Agency) into the  Payments systems.Liaise with relevant …

JOB DETAILS:Key Responsibilities• Ensure the highest standard of credit quality through the structure, sanctioning, monitoring, and control of credit applications while exercising judgment and discretion in the evaluation and approval/decline of higher risk classification credit proposals.• Work in partnership with business leadership to support growth consistent with our strategy-aligned Risk Appetite, and in partnership with business areas.• In coordination with …

JOB DETAILS:Job SummaryTo provide excellent service to all customers through provision of product information, real time resolution of customer queries, complaints, handling and identification of customer needs through leads generation. General Working Conditions/Inherent Requirements• Frequent visual, listening concentration, telephone & computer usage• The job involves shift work where all advisors maybe required to work in varying shifts (24/7) on rotational …

JOB DETAILS:Job DescriptionTo establish Governance, Control and Compliance (GCC) capabilities in a large/medium country by implementing solutions for diverse in-scope portfolios that require GCC services and unique country context, typically within Engineering but can span across all in-country Client Segments / Solutions, Domains & Corporate Functions. Lead and drive the implementation, tracking and monitoring the Group Governance, Control and Compliance …

JOB DETAILS:JOB PURPOSE:Reporting to the Head of Coverage, the role holder will be responsible for developing and executing business plans for the sector in line with the overall Corporate Banking business strategy. The Sector Head will lead a team of RMs and work closely with product houses and retail to ensure that they get maximum revenue from all the relationships. …