Banking jobs in Uganda

JOB DETAILS:Reports to: Head of Marketing, Communications & Public RelationsDepartment: Marketing DepartmentJob Summary: Responsible for managing the entire customer service function across the Bank, ensuring high quality and effective end-to-end customer experience Key Responsibilities:• Manage key customer service processes, including customer interaction models, complaint management, and performance metrics.• Benchmark best practices to enhance customer satisfaction and loyalty.• Oversee compliance with regulatory …

JOB DETAILS:Job PurposeTo support the Relationship Manager in day-to-day management of an assigned portfolio and provide analysis on key assigned Liability relationships.Direct, Control and coordinate all banking, and operations associated with the assigned portfolio of accounts with the intention of monitoring acceptable risk and maximizing bank’s return from each clients. ResponsibilitiesRelationship Management• Manage the portfolio in liaison with the Relationship …

JOB DETAILS:Job PurposeThe job holder will be responsible for growing/optimizing business levels transacted with local , regional, continental & international NGOs as well as faith based organizations, professional firms such as legal firms, audit firms & associations.The job holder will be the Bank’s Chief Advisor on any developments occurring within their space which might impact the Bank’s strategy, business and …

JOB DETAILS:Job Purpose:The role will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution.Ensure compliance with laid down policies and procedures. Key Responsibility:Operational efficiency:• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.• Ensure effective and timely resolution of all operational audit issues …

JOB DETAILS:Job PurposeThe role will be responsible for deputizing the MSQC, through supporting the branch’s customer satisfaction agenda through providing operational efficiency in accuracy of transactions and maintenance of agreed transaction TAT whilst in compliance with laid down policies and procedures. Key Responsibilities:Operational efficiency:• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including …

JOB DETAILS:Job PurposeTo promptly and attentively receive or initiate Customer interactions (including and not limited to inbound phone, e-mail calls, social media and Web chat) in a way that assures the Customer of the Banks commitment to their feedback resulting in confidence and assurance in the Customer that we will act (if the issue needs escalation) or resolve immediately (if …

JOB DETAILS:JOB PURPOSE: Reporting to the Core Banking Systems Manager, the role holder will be responsible for designing, installing, administering, and optimizing company databases, database management systems and related components to achieve high performance of the various business applications and achieve specified server uptime. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures …

JOB DETAILS:JOB PURPOSE: Reporting to the Regional Manager, the role holder will be responsible for growing the assets and liabilities business of the Branch, as per defined budgets and managing costs to maximize the profitability of the Branch while handling and overseeing all operational and human resource aspects of the branch.LOCATION: All Regions KEY ACCOUNTABILITIES:• Drive assets and liabilities growth …

JOB DETAILS:JOB PURPOSE: Reporting to the Branch Manager, the role holder will be responsible for growing and maintaining the business assets and liability portfolio of the branch by offering business banking solutions to clients per the laid down procedures.LOCATION: All Regions KEY ACCOUNTABILITIES:• Source for new business and maintain existing accounts to achieve sales & relationship targets for Business growth.• …

JOB DETAILS:Role of the Job:To pro-actively ensure that all loans in the region are processed, disbursed and monitored in accordance with the credit policies and procedures. Key Result Areas:Credit AdministrationCredit Files and security Management• Security and other documents are duly executed and properly protected from fire, theft etc.• Credit Files are maintained in line with the Records Management Procedure.• Availability …