JOB DETAILS:
Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa, now operating in Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by IT and data analytics teams based in South Africa.
The Role
We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
Responsibilities Operational
1. Answer incoming calls and respond to clients.
2. Manage and resolve client’s complaints
3. Sell and market Unifi Credit products to customers.
4. Identify and escalate issues to supervisors.
5. Provide product and service information to clients.
6. Research required information using available resources.
7. Research, identify, and resolve client’s complaints using applicable system.
8. Process, queries, and applications (Employment verification,…
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