JOB DETAILS:
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Call Centre Advisor
Reports to: Team Leader – Call Centre
No. of Vacancies: 40
Language Requirements
The applicant should be proficient in any of the language combinations below;
1. Luo, Swahili, Luganda
2. Ateso, Swahili, Luganda
3. Runyakole, Rutoro, Luganda
4. Runyakole, Rutoro, Swahili
Main Job Functions:
• To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
• Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
• Provide advice and educate customers on MTN related products and services.