Business Support Officer job at Uganda Registration Services Bureau (URSB)

Duties and Responsibilities

  • Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
  • Support in management and maintenance of URSB ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and other devices across the organization.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Install and configure computer hardware operating systems and applications.
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
  • Support the roll-out of new applications or systems with the organisation by testing and evaluating new technologies.
  • Train users on new technologies implemented by the organization.Ensure compliance and adherence to ICT policies and procedures.
  • Execute the operational plans for the ICT systems and manage the inventory of all assets.
  • Prepare periodic reports in line with the organization’s reporting guidelines.

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