Duties and Responsibilities
- Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
- Support in management and maintenance of URSB ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and other devices across the organization.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Install and configure computer hardware operating systems and applications.
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
- Support the roll-out of new applications or systems with the organisation by testing and evaluating new technologies.
- Train users on new technologies implemented by the organization.Ensure compliance and adherence to ICT policies and procedures.
- Execute the operational plans for the ICT systems and manage the inventory of all assets.
- Prepare periodic reports in line with the organization’s reporting guidelines.
…
Click Here to View the Full Job Description >>>