Branch Channels Officer job at KCB Bank

JOB DETAILS:
Job Description

Key Responsibilities:
• Review and update the new and existing Agent Banking and merchant Business network through proper customer relationship by ensuring 100% of agent / merchant base is visited and call reports are presented to the branch manager for review before submitting to the Agent/Merchant manager for review and filing.
• Manage the development of the agent and merchant network through proper communication on new strategies brought on board, fast track and solve any complaints coming in through and create regular reports communicating progress made against these targets.
• Engage in the selection and recruitment of new Agents and merchants to the network ensuring quality recruitment. Give feedback to the prospects on their files and maintain proper relationship with them.
• Support in the delivery of…

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