Baggage Tracing Agent job at Uganda Airlines

JOB DETAILS:
Job Description
Open: 10 Vacancies
Reports to: Baggage Tracing Supervisor

Key accountabilities /responsibilities:
• Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.

• Monitor the GHA team’s progress in tracking missing baggage and ensure they provide passengers with updated information.

• Follow SOPs to resolve all baggage discrepancy cases

• Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
• Offer alternative solutions for settling baggage claims and assist passengers as needed.

• Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
• Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in…

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