JOB DETAILS:
Job purpose
Primary responsibility is to provide 1st and 2nd level technical support and problem resolution, primarily via phone or remote desktop support tools, to the organization’s employees. This position is responsible for troubleshooting issues with all organization hardware, cloud, physical infrastructure, cyber security, and application systems within Uganda by promptly responding to user calls, service requests, and system alerts. Technical skills in IT, Communication skills, and a flexible approach to problem-solving are essential to this role and the varied daily challenges.
The Associate, Information Technology is expected to work independently to identify, evaluate, and recommend solutions to user issues, and engage vendors and warranty repair services when necessary. The Associate, Information Technology will lead on all Uganda technical projects, with direction from the regional IT team.
Direct reports: None
Reports to: Senior Associate, Operations
Duties and responsibilities
Technical support
• Be the local subject matter…
Click Here to View the Full Job Description >>>