JOB DETAILS:
Key duties and responsibilities.
• Embrace and maintain a positive safety culture and a healthy and secure working environment in passenger services to comply with relevant legislative and industry standards.
• Identify and report hazards, near misses, incidents and accidents.
• Oversee the provision of efficient, high-quality customer service delivery in day to day operations for Uganda National Airlines according to the agreed Service Level Agreements and Company Policies to delight the customer and improve the overall customer experience at Dubai International Airport.
• Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers to eliminate lapses in service delivery resulting from lack of information.
• Maintain a good relationship with other airlines and airport stakeholders to facilitate the smooth operations of Uganda Airlines.
•…
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