JOB DETAILS:
Job Purpose Statement:
The role of the officer will be data input / data enhancement for new accounts, customer static data amendment, online, mobile, standing orders, float management, deposits as well as other account maintenance roles as allocated by line manager from time to time.
Additionally, the officer will work closely with the relevant branches, Retail and Corporate Departments to resolve customer complaints and issues. Where necessary escalating these to the Team Leader, Account Maintenance Unit for guidance and resolution as envisaged.
Key Accountabilities (Duties and Responsibilities)
Financial ( 5%)
• Cost and Revenue Management
• Ensure charges collected by the unit are collected appropriately as per process e.g. failed standing order charges.
Internal Business Processes (70%)
• Ensure adherence to key processes and procedures related to account maintenance,…
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