JOB DETAILS:
Reporting to: Senior Manager – MoMo Pay
Division – Commercial Operations
Mission/ Core purpose of the Job
Deliver the overall management of the digital Retail payments ecosystem for the Informal segment.
Responsibilities
Main Job Functions:
• Manage the MoMo payments roadmap for informal segment.
• Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity.
• Manage the end-to-end design of the informal Merchants value propositions to ensure alignment to target customer expectations.
• Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
• Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements.
• Liaise with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal…
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