JOB DETAILS:
Job Purpose
The Digital Channels Support Administrator will provide technical assistance, monitor system performance, and respond to user inquiries and incidents promptly, thereby contributing to the overall reliability, security, and usability of our digital platforms. By delivering exceptional customer service, facilitating user training, and staying updated with industry trends, the Digital Channels Support Administrator helps enhance the digital experience for our customers and drive the success of our organization in the digital space.
Key Responsibilities: Must Not Be More Than 10
• System Monitoring: Implement and maintain monitoring tools to track the performance, availability, and reliability of digital channels, ensuring proactive identification and resolution of potential issues.
• Uptime Management: Ensure maximum uptime for digital channels by implementing robust redundancy measures, performing regular maintenance tasks, and promptly addressing any downtime incidents.
• Technical Support: Provide technical assistance and troubleshooting for digital channels, including…
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