JOB DETAILS:
We are currently recruiting Reservations and Ticketing Agent for Entebbe, Uganda. In this role you are expected to provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.
Key accountabilities
• Make and confirm reservations for passengers.
• Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions.
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
• Advice on changes in flight plan or to cancel or confirm reservation.
• Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of…
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