JOB DETAILS:
Job Summary
• To interact with Debt Collection Agencies (DCA) and Legal firms, as well as the customers to recover and manage debt within the Post Write Off Portfolio (PWOR), charge off and pre-charge off portfolios and to minimize collection cost as per Business Policies and Procedures.
• Ensure that matters sent to the DCAs and Legal firms are effectively tracked and performance of the DCA and legal firms managed accordingly to ensure that this is in line with the agreed SLA’s by conducting quality checks including call evaluation, call backs, audits to ensure that they adhere to the TCF principles.
Job Description
• Monitor DCAs and legal firm’s performance on a daily basis through reports and address deviations to performance immediately.
• Conduct daily performances discussions with the DCAs and legal firms in relation to number of Promises to Pay secured, settlement, arrangements and trace…
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