JOB DETAILS:
To efficiently manage customer onboarding processes and handle inbound calls and VIP hotline requests professionally. The role involves addressing customer inquiries and requests from all bank channels, ensuring timely escalation and follow-up as needed. The Contact Centre Officer will uphold quality customer service standards and ensure compliance with established service protocols while contributing to the overall effectiveness of the Contact Centre.
• Utilize Contact Centre and CRM database to identify cross-selling opportunities and address customer needs effectively.
• Attend to all customer transfer recall requests promptly to prevent financial losses from customer claims.
• Collect applicable service fees and charges as per the existing tariff guide.
• Ensure no revenue leakages for all transactions handled at the Contact Centre.
• Support customer lifetime value engagement initiatives to enhance customer retention and revenue.
• Minimize operational risks that may arise from internal fraud or oversights.
• Provide…
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