JOB DETAILS:
To support the implementation and maintenance of an effective and professional Client Relationship Strategy for the company that will in turn contribute to acquisition and retention of Premium paying clients when interacting with intermediaries and facultative partners.
Key Responsibilities:
1. Maintain professional understanding of customer base to assist Britam maintain and improve our current relationships.
2. Regular meeting with the Intermediaries to ensure reconciliations are up to date and any disputes are resolved.
3. Enhancing Customer Relations by regular Servicing of Intermediaries hence handling of any requests and complaints.
4. Perform as key contact for selected customer relationships under CRM’s guidance.
5. Facilitate weekly client meetings, Broker Meetings, Facultative partners meetings and Financial Advisors to work through priority issues like premium payment, claims recoveries, and plan future initiatives with the Client Relationship Manager.
6. Initiate and develop activities to…
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