JOB DETAILS:
The Receptionist will be the first point of contact for guests, providing them with outstanding service and ensuring a smooth check-in and check-out process. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.
Key Duties and Responsibilities
• Greet and welcome guests as they arrive at the hotel.
• Check-in and check-out guests efficiently while maintaining a high level of customer service. Click Here to View the Full Job Description >>>
• Answer and direct phone calls, handle inquiries, and provide information about the hotel, available services, and local attractions.
• Manage reservations, including cancellations and modifications.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Address and resolve guest complaints and issues promptly and professionally.