JOB DETAILS:
Job Summary:
The ICT User Interface Support Officer is responsible for providing comprehensive support to endusers for all bank-related software applications, ensuring optimal user experience and system performance. This role involves troubleshooting, user training, and collaborating with various departments to enhance the functionality and usability of ICT systems.
Key Responsibilities:
Financials:
• Budget Management: Monitor and manage the budget for ICT support services to ensure costeffectiveness.
• Cost Savings: Identify and implement opportunities for reducing operational costs through efficient use of technology.
• Software License Management: Ensure all software licenses are up-to-date and within budgetary constraints.
• Resource Allocation: Optimize the allocation of financial resources for ICT projects.
• Financial Reporting: Prepare and present regular financial reports on ICT expenditures and savings.
Customer:
• User Satisfaction: Achieve high user…
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