JOB DETAILS:
Omziki is a digital music distribution company that provides artists and labels with distribution, rights management, and creative services. We monetize billions of monthly music streams.
SUMMARY:
The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.
RESPONSIBILITIES:
• Provide excellent customer service to our clients via email, and live chat.
• Assist customers with platform questions, troubleshooting and general distribution inquires.
• Answer product-related questions and provide information about our music catalog, releases, and promotions.
• Handle customer complaints and escalate complex issues to management.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Stay informed about industry trends, new music releases, and upcoming events to provide…
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