JOB DETAILS:
Job Purpose Statement:
To deliver exceptional personal and Corporate Banking performance through excellent customer service and offering 1st level incident resolution to both internal and external customers
Key Result Areas
Financial (20%)
• Handle customer queries within the stipulated time frame to avoid unnecessary talk time related costs
• Pursue the achievement of business growth targets as outlined in the performance contract in the area of sales via selling and cross-selling of the Bank’s products and services through lead generation.
• Ensure that all charges/commissions are collected as per Bank Tariff for all items handled by the unit.
• Assist the bank in the management and implementation of new product launches via advertising to existing and potential clients by use of the key modes of communication at the disposal…
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