JOB DETAILS:
Job Title: Front office Manager
Organization: Zara Garden Hotel and Apartments
Duty Station: Kampala-Muyenga
Key Duties and Responsibilities
• Recruiting, training and supervising staff
• Promoting and marketing the business, including developing ways to attract new customers
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Liaising with maintenance and other specialist contractors
• Meeting guests and responding to complaints and queries Click Here to View the Full Job Description >>>
• Handling customer complaints and queries
• Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents
• Training and supporting office staff
• Handling complaints and specific customers’ requests