Front office Manager job at Zara Garden Hotel and Apartments

JOB DETAILS:
Job Title: Front office Manager
Organization: Zara Garden Hotel and Apartments
Duty Station: Kampala-Muyenga

Key Duties and Responsibilities
• Recruiting, training and supervising staff
• Promoting and marketing the business, including developing ways to attract new customers
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• Liaising with maintenance and other specialist contractors

• Meeting guests and responding to complaints and queries
• Handling customer complaints and queries
• Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets
• Ensuring timely and accurate customer service
• Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents
• Training and supporting office staff
• Handling complaints and specific customers’ requests

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