JOB DETAILS:
Company Introduction:
Ssentozo, a leading microfinance management system developed by Thinkx Software Ltd., is empowering Ugandan microfinance institutions (MFIs) to streamline operations, boost efficiency, and serve their clients effectively. We’re passionate about financial inclusion and building a thriving microfinance ecosystem in Uganda.
About the Role:
As our Customer Success Manager, you’ll play a vital role in ensuring Ssentozo users achieve success. You’ll be the primary point of contact for our valued MFI partners, guiding them through onboarding, maximizing their use of Ssentozo’s features, and driving long-term satisfaction.
Responsibilities:
• Onboarding new MFI partners and ensuring a smooth Ssentozo setup process.
• Providing ongoing product training and support to Ssentozo users.
• Proactively identifying customer needs and recommending solutions to optimize their Ssentozo experience.
• Monitoring customer usage data and…
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