JOB DETAILS:
About the Position
Under the direct supervision of the Protection Technical Lead, the Toll-Free Line Operator is responsible for day-to-day implementation of the Community Feedback and Response Mechanism delivered through the Toll-Free Line in Kampala. Main responsibilities are mostly related to Accountability to Affected Populations (AAP) and include administrative handling of feedback and complaints, routine recordkeeping, analysis of feedback, communication, and coordination. The position requires the ability to work closely with a multi-sectorial program team.
KEY DUTIES & RESPONSIBILITIES
Management of client’s feedback and/or complaint
• Serve as point of contact/ and administer the toll-free line feedback channel and occasionally other channels such as suggestion boxes, individual interviews among others.
• Acknowledge, receive, and register feedback/complaints from clients of ALIGHT Kampala Toll-free line.
• Inform stakeholders about confidentiality policy,…
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