JOB DETAILS:
Job Purpose/Mission
ENGIE Energy Access prides itself on always putting the customer first; the Customer Service Representatives are at the forefront of providing world class customer service to our EEA customers across Uganda. As the main point of contact, the role is to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond their call of duty when required.
Responsibilities
Creating a Positive Customer Experience
• Receiving customers and treat them with respect and dignity.
• Receive incoming calls from EEA customers.
• Be empathetic and compassionate while dealing and managing customers complaints.
• Educate and emphasize customers about the finance agreement they are signing and the commitment they are making with EEA.
• Exercise patience with customers and…
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