JOB DETAILS:
Purpose:
Provision of customer care services, administrative & logistical support to the Zone
Key Result Areas:
• Promote/create awareness of the MSC brand of products & services within the Zonal Office
• Well-maintained and managed Zonal registry
• Provision of administrative and logistical support to the office.
• Maintain quality client service and customer relationships to enhance the MSC brand
Key Accountabilities /Key Tasks:
• Manage front office, receive, attend to and direct visitors by providing superior customer service, follow up customer visits, and help customers understand MSC’s products and services.
• Assist in guiding clients through the credit application process following the required standards, support them to apply sound practices in their institutions and also in resolving customer issues related to eligibility for MSC products and services
•…
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