Reports To: Client Relations Officer
Department: Public Relations and Corporate Affairs
Job Summary: The Client Relations Assistant will be responsible for assisting in responding to citizens’ questions about mass enrolment and renewal via phone, email, chat and physically, responding to inquiries on failed applications and processing status of applications and handling applicants’ complaints.
Key Duties and Responsibilities
·Assist in receiving and answering telephone inquiries on mass enrolment and mass renewal
·Assist in receiving and addressing queries about the exercise
·Assist in drafting responses and correspondences on the exercise
·Assist in Using social media platforms productively to publicize the mass enrolment and mass renewal exercise
·Assist in responding to citizens questions about the exercise
·Responding to inquiries on failed applications and processing status of applications.
·Assist in handling applicants’ complaints.
·Assist in collecting…
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