JOB DETAILS:
Reports to: Customer Service Supervisor
Department: Customer Service
Duty Station: Call Centre
JOB SUMMARY:
The overall purpose of this role is to provide a one-stop financial solution to retail customers following-up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, provide efficient, effective customer service with utmost level of consistency and quality to all customers.
KEY RESPONSUBILITIES:
• Outbound campaigns – Make outbound Calls to drive funding, inactivity management, dormant account reactivation etc.
• Identify opportunities to push the Institution’s products and services by customarily requesting inward customers for stretched business and referrals, to aid in the proceeding with business growth of the Institution.
• Achieve in Initiating contact with pre-existing customer and address inquiries seeking to establish a long-term valuable relationship, largely founded on enhancing sales…
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