JOB DETAILS:
Main Purpose:
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
Language Requirements
The applicant should be proficient in any of the language combinations below;
1. Luo, Swahili, Luganda
2. Ateso, Swahili, Luganda
3. Runyakole, Rutoro, Luganda
4. Runyakole, Rutoro, Swahili
Main Job Functions:
• To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
• Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
• Provide advice and educate customers on MTN related products and services.
• To utilize appropriate Customer Service systems, processes, and procedures to support work.
• To attempt to resolve customer queries at first Point of contact.
• To escalate customer issues as deemed appropriate.
• To meet performance goals and…
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