JOB DETAILS:
Outbound Call Center Agent – Home Broadband will make outbound calls to Home broadband customers to collect feedback about the products/ services and customer experience.
They will also use all opportunities to upsell and cross sell the home broadband products.
Reports to: Team Leader – Customer Operations
Main Job Functions:
• Retain existing customers through customer satisfaction surveys, campaigns, follow up calls, carrying out health checks, offering upgrades / renewals and addressing any customer issues that come up.
• Campaigns support: support marketing campaigns to targeted customers to promote special offers, educate on product changes and support new product enhancements /launches.
• Relationship management with both prospects and existing customers. They will support this through building rapport, understanding customer needs and maintaining regular communication to drive loyalty and satisfaction.
• Gather valuable market insights through proactive communication and engagement strategies.
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