JOB DETAILS:
Duties and Responsibilities:
• Receiving Customers with a warm welcome.
• Receiving faulty items and getting clear and detailed information about the items from the Customers.
• Scheduling appointments for the customers and giving proper timing.
• Raising job cards for all items that are received in our Service Centre even if they are not LG items both manually and on System.
• Ensuring that diagnosis of items is done within 24hrs of receipt and repair done within 72 hrs maximum after collecting 50% deposit for repairing the item, if not covered under warranty.
• Ensuring that a daily operational report is made to capture information on how many items were collected and repaired on Google Sheets and reporting them to the Service Centre Manager and a copy of…
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