JOB DETAILS:
DUTIES AND RESPONSIBILITIES.
• Oversee booking and scheduling of repair jobs and following up on the repair job.
• Follow up on all repairs booked and scheduled and compile a report for the cause of device failure.
• Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
• Troubleshooting non-responsive devices.
• Liaise with Fleet support team in regards to offline devices.
• Ensure Turn Around Time is followed appropriately.
• Ensure Double Offline devices are made priority and repaired within 48 hours.
• Liaise with Repair Technicians by providing information in regards to client and vehicle location.
• Confirmation of device status after repair is done.
• Any other duty as requested by Supervisor or HOD.
JOB REQUIREMENTS
• Bachelor’s degree in International…
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