JOB DETAILS:
Role of the Job:
Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.
Key Result Areas:
• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.
Minimum educational and technical competence requirements:
• A minimum diploma from a recognized institution
• A university degree is an added advantage
• Past experience in call, Centre work environment is a requirement.
•…
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