JOB DETAILS:
JOB PURPOSE: Reporting to the Manager- E Channels Operations, the role holder will be responsible for offsite ATM operations in line with operating guidelines as a means of contributing to quality service delivery.
LOCATION: Kampala
KEY ACCOUNTABILITIES:
• ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
• Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
• Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
• Attend to offsite ATMs-related queries promptly and provide an update to the stakeholders on the status.
• Monitoring ATM uptime and action promptly during periods when the ATMs…
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