JOB DETAILS:
Reporting to Chief Information Lead
The Role
Reporting to the Chief Information Lead, The Application Support Officer will be responsible for the effective operation, maintenance, and user support of organizational software systems. This role requires a strong understanding of application functionality, configuration, and integration. The officer will troubleshoot issues, provide training and guidance to staff, and contribute to the continuous improvement of applications to enhance business operations.
Key Responsibilities
• Provide day-to-day technical support for organizational software systems.
• Monitor application performance and troubleshoot technical issues promptly.
• Perform system updates, patches, and upgrades to maintain optimal functionality.
• Respond to user queries and provide technical assistance on software usage.
• Develop and deliver training programs for staff on new or existing applications.
• Create and maintain user guides, FAQs, and support documentation.
• Ensure that staff are aware…
Click Here to View the Full Job Description >>>